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Contact us
We read every message. Most enquiries are answered within two working days.
Support & general enquiries
Problems running or replaying a macro, licensing questions, feature suggestions, or a mistaken antivirus detection. Please check the support guide first — it covers most reports.
Security reports
If you believe you have found a vulnerability, tell us privately and give us reasonable time to publish a fix before disclosing it.
Before you write in
Reports that include the following are resolved considerably faster:
- Your Windows version and edition, and whether it is 32-bit or 64-bit.
- The WinMacro version number, shown in the settings window.
- What you did, what you expected, and what happened instead.
- The name of the application you were recording into, if it is relevant.
- Whether the problem happens every time or only occasionally.
False antivirus detections: include the name of your scanner and the exact detection label it reported. We pass these on to vendors so the signature can be corrected.